So you have decided to read up on how to make your forms better? Congratulations, and welcome. Realising that a lot of online forms suck is the first step in the long road to conversion rate nirvana. But what to do now? There is a lot to digest, a lot to learn, but here we have made a short compilation of some of our favourite sources of conversion rate and online form goodness. Read, digest, and most importantly, do what is suggested. The beauty of the below resources is that they give practical tips that you can implement on your website immediately.
Whilst by no means comprehensive, you could start in far worse places. Like a McDonalds. Why would you go there for form analytics information? I do not know. But do not go there. Unless you want a burger. Anyway, the list…
A veritable Hollywood star of the conversion rate optimization world. Their blog is a brilliant source of information about landing page optimization, conversion-led design and examples of best practice. They also get bonus points for using pictures of cats in their blog posts.
A web magazine for all things user-experience related. Thousands of articles giving data-driven advice on everything from Home Page design, Customer Journey Maps, and that eye-tracking study by Matteo Penzo. Perhaps more for the intermediate to advanced UX geek, but indispensible nonetheless.
The most referenced and one of the most prolific writers on form design. He’s been the Chief Design Architect at Yahoo! And Lead User Interface Designer at eBay, which means he has forgotten more about form design that most of us with ever know. His website regularly posts articles and presentations done by Luke, all of which are insightful and easy to digest.
Jessica Enders is the heart of this Australian business, and has spent over 15 years working for a variety of organisations to help them improve their forms, both online and good old fashioned paper ones. Their blog covers topics such as best practice for error messages, alignment and double entry of information.
Caroline is a Usability Consultant at Effortmark Ltd, where she specialises in user experience and user-centred design of forms and questionnaires. She has also co-authored ‘Forms that Work’, a book with a wonderfully self-explanatory title on designing web forms. She also regularly contributes to UXMatters, and is also fantastically generous with her time and is great at answering my often stupid questions, drawing on her years of experience to give pointers and information.
If you are also a fellow lover of all things form analytics, what online resources do you use? Let us know in the comments below.